Kitchenaid KHMS2050SSS 2.0 cu. ft. Capacity 1,200 Watts Architect Series II

Quite frankly - the best microwave I've ever used. Read several reviews around the net, and decided to go for it despite its fairly high price. So glad I did. First, it's flat-out great looking in my newly remodeled kitchen. More importantly, it seems to be more powerful (or at least more efficient) than any other micro I've ever used. It's simple to use - you can punch in time and power settings just like any other micro, but its preset and sensing options so far seem to be extremely accurate. That's quite a "bonus," as I really did not expect those to be much more than gimmicky, but they've proved me very wrong. Note - many micros in this price-range have convection (or more aptly "convection lite") built in; this one does not, but for me it wasn't an issue.

One thing to watch for is your vendor actually having it in stock. I actually tried to purchase this from 3 different vendors who advertised it as "in stock"; however, all 3 had to get it from the manufacturer...Read more

I've had the Kitchenaid KHMS2050SSS-2 microwave for 6 months. It totally broke; would not turn on. Of the 6 months I've had it, it has been in a repair shop twice. The 1st time for 3 weeks, the 2nd time for 2 1/2 months. They said could not fix it, as it was unrepairable. I took it to a 2nd repair shop under the advice of Whirlpool Corp. Its been in their repair shop for 2 weeks, and now the 2nd repair shop is telling me the same thing, as they have been unable to fix it.

I am now dealing with Whirlpool for a new microwave. Or as they call it, "a replacement microwave." You see it is their decision on what type of microwave oven they give you for its replacement; i.e., you may not get the same model, but a less expensive one. I'd rather just get my money back and then go buy a different non-Whirlpool brand, but I don't have a choice.

In the mean-time, I bought a $69 countertop Sanyo microwave when the Kitchaid broke for the 2nd time. The Sanyo also...Read more

I am very disappointed in this product and the customer service provided by Kitchen Aid. Our door shattered because we were unaware the in a previous use the rack became ajar.. the corner protectors are not continuous (design flaw) and the exposed corner came in contact with door inner glass in a cycle and shattered the inner glass on the cycle after that! Customer service would not provide a part number but wanted to send a tech our ($100+ for showing up because not covered under the warranty) It is something I could repair, but they will not allow end user to do so!
This was caused by clearly a substandard design.

In addition - this unit will sporadically turn itself on and cycle thorough iterations and beeping to the point it has to be unplugged to stop it and rest. It will happen again though!

With my experience with this unit and my other Kitchen Aid appliances - it will keep me from buying another appliance with a name Kitchen Aid or Whirlpool...Read more