Customer Reviews
Average Customer Review
(9 customer reviews) 16 of 17 people found the following review helpful
Exceptional Microwave,
May 25, 2011 Artemaria (New York City) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: LG OTR 2.0 CF 1100-Watt Microwave, White (Kitchen)
Bought this based on Consumer Reports' recommendations, installed and have been using this microwave for about 5 months. So far, the microwave has been exceptional in every single way.
PROS -
Heating - uniform and quick, just like you would expect.
Defrost - we defrosted cheese from the freezer, which usually crystallizes, and have to say, it came out pretty good. Not as good as if you just bought it, but much better than any other microwave defrosting that we've ever seen.
Ventilation - the pull out vent seemed like a gimmick, but that extra half a foot seems to make a big difference as it literally pulls the smoke away from the oven's front burners. A very nice feature.
Controls - pretty straightforward, although the more advanced features are something that we will have to get used to.
Light - this microwave has two lights on either side of the stove rather than one light with two bulbs in the middle. The lights...Read more
7 of 7 people found the following review helpful
Awesome product - LG needs work on product knowledge,
January 14, 2012 DM - Dallas, TX - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: LG OTR 2.0 CF 1100-Watt Microwave, Stainless Steel (Kitchen)
I originally picked this microwave because it had all the features I was looking for; powerful vent fan, multiple cooktop lights with dual level selection, extend-a-vent, and more. I almost didn't buy it because none of the product literature available, even on the LG website indicated that the unit could be externally vented. I finally had to do a random search for the installation guide for this model and found a third party website that collects this type of literature. There in the installation manual were instructions for roof, or through the wall venting.
Separately, I searched LG's website and found where others had asked the same question. I found several places that people were told units could not be vented to the exterior, when a search of install manuals indicated they could. I even challenged them on this model as they stated it could not, and was given their list of external vent models, this one not included. I am happy to say that it is installed in my kitchen,...Read more
7 of 8 people found the following review helpful
Stay away from this,
November 17, 2011 Pouterson "pouterson" - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: LG OTR 2.0 CF 1100-Watt Microwave, Stainless Steel (Kitchen)
I purchased this unit a little over 30 days ago. I had it running for 3 weeks. One night, I was baking some potatoes in it and it shut off, never to come back to life again. I followed the regular troubleshooting as defined in the manuals. No luck.
I purchased the unit based on the 10 year warranty LG offers on this product. Little did I know that getting the warranty service would be a challenge. I called LG's service provider and they told me that I was not in their region and couldn't service the unit (I live about 20 miles from their location). From the questioning I got, I could tell that they were not interested in providing any service once they understood that this would be an LG service job, they backed away. I've received feedback similar to this from some of my friends about appliance service companys doing this.
Stay away from LG product in general as they can't provide the warranty they say that they will. Thankfully, I purchased this thru...Read more