Panasonic NN-S955BF Luxury full-size 2.2 cu.ft. 1250 Watt Microwave, Black

I had this item for less than six weeks, actually microwaved in it less than 100 times(six minute intervals max) and the glass the glass tray cracked! The warranty states one year on all parts. The glass tray cost forty dollars(including delivery)and Panasonic reps say the glass tray is not part of the warranty. I had to decide if I wanted to spend another forty dollars on a glass tray that might explode again and the company refuses to examine the cause of the cracking. You can determine if the cracking was due to abuse or thermal in nature. Caution on purchasing this product. Examine your glass tray prior to use!

Door BLEW OPEN on my Panasonic microwave while using it! Called Panasonic and right away they had me talk to their lawyer. All he cared about was getting the microwave in their possession (maybe getting rid of evidence?). When I asked about getting it replaced, they said after they had it and checked it out, they would let me know. How do they expect me to be without a microwave over for 2 weeks? 4 weeks? When I said I couldn't wait that long, since I have to feed my family, the lawyer said that is the legal agreement I consented to by buying the oven. My only solution is to buy a another microwave. I feel like a fool for buying a Panasonic. Never again.

This Panasonic microwave looks nice, cooks in record time, is able to handle the large amount of items cooked in it at one time, and is used and loved by every member in the household with ease.